Pottery Barn Kids — Lodging in Bondi Junction

Reviews of Pottery Barn Kids

• Jesus

  Added 2015.12.01

  I purchased an item online in April, back ordered for delivery in September, during a sale period on Pottery Barn Kids Australian website. Pottery Barn Kids closed the order in June as the item was out of stock.
• Lucas

  Added 2015.08.15

  The contact number provided to me by the customer service representative was incorrect, however I located the correct number and called the customer service team. At the end of a 20 minute call it turns out I can't re-order the item after all because they haven't released it to Australia, and they may not release it here. If they did make the item available in Australia, they confirmed that I would be required to pay the new price rather than apply the price at the time of my purchase in April, despite my not having cancelled my original order (NOTE: The new price will be higher as it's no longer on sale and was seasonal in nature).
• Cameron

  Added 2014.11.26

  !!
• Julian

  Added 2014.11.02

  The worse customer service ever! Absolutely Rude assistant manager who seem unable to deal with any issues!
• Steven

  Added 2014.11.02

  I'm now taking my complaint to the next level.
• Alyssa

  Added 2014.09.28

  worst customer service
• Lauren

  Added 2014.08.11

  My kid is a big fan of this place as I am.
• Colin

  Added 2014.02.18

  A very disappointing approach to customer service, though it echoes my Bondi store visit late 2016 while heavily pregnant, when the sales asssitant asked me to wait a moment while she checked the store room for an item, and left me standing for over 40 minutes. When I found her and asked about the item and if she had located it, she told me she hadn't yet checked. She then came back and advised the item was out of stock, yet when I complained to the manager about the poor service, suddenly the item was located in stock. (NOTE: I had called the store an hour in advance of my visit to confirm availability to avoid such a situation, and was advised that they had several of the item in stock.)
• Bryan

  Added 2013.12.23

  The item is now back in stock on their US website, so I checked with their Customer Service Team, via email, if they would fulfil my Australian order. I received a response advising me to call their team and place the order afresh over the phone as they couldn't re-open the original order in their system, and that they would waive the shipping fee (which I'd already paid as the original order included other items which were fulfilled at that time).
• Christian

  Added 2013.11.27

  I have bought a whole range of items from Pottery Barn kids for my babies nursery. I have never (!!) had an experience where they got the order right - every single time something else was delivered furthermore it was delayed or the wrong colour. This store really needs to think about its customer service as well as logistics and organisation. The products are great quality but the service is nothing short of terrible.
• Emily

  Added 2013.09.18

  Worst Customer service. Absolutely shocking. Love their products but will never go back to this shop as the staff behavior is just disgusting. The store manager Nimisha is no different to others. Stay away!
• David

  Added 2013.09.03

  The justification for the confusion with the original order and recent email exchange with their Customer Service team was explained, 'I shouldn't expect [Pottery Barn Kids employees] to know that they are out of stock on an item as they have thousands of items and their computers are not always right. Also, their prices are set by their marketing dept and they can't apply the sale price from the original transaction [which they failed to complete] as their website states they can change their prices at any time, [including it appears post purchase and pre-delivery, which doesn't strike me as at all reasonable].
• Connor

  Added 2013.08.13

  While kids play mums can shop around gracefully(for the kids).